SilverCrest Properties sets itself apart through distinguished services to our residents, families and staff. This is achieved through our service delivery model known as SilverAdvantage™. R.E.S.P.E.C.T. is the acronym for SilverAdvantage™ and each letter represents a core value that is being delivered daily to our residents. The most important letter is “R” which stands for “Residents First” and drives all the others as they support this philosophy.
- Resident First - Residents are the priority, they are treated as individuals and referred to by name. Staff members are proactive rather than reactive in responding to the needs and desires of residents.
- Enriching Lives - Staff members encourage independence and uphold dignity by offering choices, services and resources to our residents whenever possible. All team members will promote the six Dimensions of Wellness (emotional, social, physical, spiritual, vocational and intellectual health) through programming and daily interactions with residents.
- Safety and Security - All personal information about residents is kept private and is treated as confidential. It is the responsibility of all staff to ensure the safety of the residents and respond to issues promptly and positively with appropriate follow-up.
- Professionalism – Team members will take pride in their appearance and a job well done. Staff members are truthful and act with good intent at all times. The relationships of staff members with residents and other customers have appropriate boundaries.
- Enthusiasm and Energy – Staff members maintain a positive “can do” attitude and share a smile that lets everyone know they are glad to be here.
- Community – Team members will promote a strong community environment that provides a home-like atmosphere and helps residents feel important and included. Staff members take pride in their campus, and an active role in keeping it looking its best. The campus itself plays an active role in the community at large.
- Teamwork - Staff members commit to their teammates by understanding how all departments work together. They support and appreciate their co-workers and strive to make their community better every single day.
- Our comprehensive approach is designed to enhance the lives of those we serve. Our goal is to help our residents live each day to its fullest as they age in place, gracefully and with dignity.